The delivery phase is the final phase, which occurs after the final payment has been received. This is when we hand you the keys and do a final QA. These systems are complex and there are many browsers, operating systems, and devices that could each display bugs independently, so don’t be surprised to catch any bugs after launch – just let us know and we’ll fix the issue.
30 day support of any QA issues starts from the day we deliver or migrate the site to your account from our sandboxes or test environment. This happens after we receive final payment. The support period starts whether or not your website goes live or not. During this time any small bugs or QA issues are handled by nucleosys technologies Agency within a 12 to 24 hour period depending on the complexity of the bug or issue. Any rework or revisions from the original mockup or development version of the website will be charged at additional rates for the time spent. After the 30 day period, any reported bugs or issues are charged at the agreed upon hourly rate within your original contract. nucleosys technologies Agency’s rate can change depending on the complexity of fixes, or any internal rate changes. nucleosys technologies Agency has the right to decline to offer support if clients work or tamper with any code during the support period. Any 3rd party work done outside of nucleosys technologies Agency will void our support obligation. nucleosys technologies Agency does not train clients on platform use unless specifically noted in the scope of work. Any support must be addressed with the platform themselves. During the support period all requests must be made via email and there is a capped limit of 5 hours for total email communication during the support period. Support is for technical bugs/issues only and not for platform explanations or training.
Important Security Information:
Sites that are on Magento, Opencart, WordPress, or another open source platform that requires self-hosting (Hostgator, Godaddy, Bluehost, etc.) need to be secure & backed up. We highly recommend that you regularly back up your site & keep your site secure by using security plugins & 3rd party software. Sitelock.com is useful for website security and can prevent hacking & malware. For a fee, Hostgator will take daily, weekly & monthly backups of your website. nucleosys technologies Agency is not responsible for your site once we have completed the scope of work. We cannot prevent malware, hacking, viruses or other issues that are related to self-hosting. Contact your hosting provider for more information about how to secure your site.