DELIVERY PHASE

The purpose of the deployment phase, is to put the product into production. After the project team tests the product, and the product passes each testing phase, the product is ready to ‘go live.’ This means that the product is ready to be used in a real environment by all end users of the product.

The delivery phase is the final phase, which occurs after the final payment has been received. This is when we hand you the keys and do a final QA. These systems are complex and there are many browsers, operating systems, and devices that could each display bugs independently, so don’t be surprised to catch any bugs after launch – just let us know and we’ll fix the issue.

What we need from you:
  • Balance paid in full.
  • Schedule and confirm a go-live time. Typically best done at night when you have the least amount of traffic. We migrate Sunday night through Wednesday to insure that we have the proper support staff. Please select a future date at least one week ahead so we can schedule the migration during our migration days.
  • The appropriate credentials and access.
  • IMPORTANT: Do not interfere with the backend of your site while we are launching, as this can cause large delays and additional billable hours. We’ll let you know when we’re ready for you to examine the site.
  • Careful examination that everything is working on your live site as it should, similar to the test server QA process.
  • Keep an eye out for bugs over the next 30 days following the go-live date.
What to expect from us:
  • Live implementation of your site. This may take a few hours of downtime, so choose a time when you have the least amount of traffic. We typically prefer to launch on Sunday evening, when traffic is lowest, and we have the week ahead of us to address any issues.
  • Some website launches or development deliveries are more complex than others and full deployment may take up to 48 hours. We’ll do our best to keep your website up and running, but because we’re working on your live account and development is ongoing, there may be turbulence for the first day or two while we iron out and fix all bugs/issues. This is especially normal when dealing with many 3rd party apps as we’re not always able to predict issues until we’re on a live environment.
  • Careful examination that everything is working on your live site as it should, similar to the test server QA process.
  • 30 days of support following your go-live date. We’ll fix any issue that is a result of our work. This support is voided if you have a third-party developer perform work during this time.

 Note:
30 day support of any QA issues starts from the day we deliver or migrate the site to your account from our sandboxes or test environment. This happens after we receive final payment. The support period starts whether or not your website goes live or not. During this time any small bugs or QA issues are handled by nucleosys technologies  Agency within a 12 to 24 hour period depending on the complexity of the bug or issue. Any rework or revisions from the original mockup or development version of the website will be charged at additional rates for the time spent. After the 30 day period, any reported bugs or issues are charged at the agreed upon hourly rate within your original contract. nucleosys technologies  Agency’s rate can change depending on the complexity of fixes, or any internal rate changes. nucleosys technologies  Agency has the right to decline to offer support if clients work or tamper with any code during the support period. Any 3rd party work done outside of nucleosys technologies  Agency will void our support obligation. nucleosys technologies  Agency does not train clients on platform use unless specifically noted in the scope of work. Any support must be addressed with the platform themselves. During the support period all requests must be made via email and there is a capped limit of 5 hours for total email communication during the support period. Support is for technical bugs/issues only and not for platform explanations or training.

 Important Security Information:
Sites that are on Magento, Opencart, WordPress, or another open source platform that requires self-hosting (Hostgator, Godaddy, Bluehost, etc.) need to be secure & backed up. We highly recommend that you regularly back up your site & keep your site secure by using security plugins & 3rd party software. Sitelock.com is useful for website security and can prevent hacking & malware. For a fee, Hostgator will take daily, weekly & monthly backups of your website. nucleosys technologies  Agency is not responsible for your site once we have completed the scope of work. We cannot prevent malware, hacking, viruses or other issues that are related to self-hosting. Contact your hosting provider for more information about how to secure your site.

 

 

 

 

 

 

 

 

 

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