Support Ticket System Software
Support Ticket System Software To automate workflow team leader, group leader, IT Manager, and Support Engineer. The objective of develop ticket automation system is mainly the find out perfect downtime of each resource by department wise and category wise issue and calculate the performance of IT support engineer. So, we develop the system with latest Microsoft technology dot net core.
Enquiry Now
+91 7709075764
Admin Dashboard
An admin dashboard in a support ticket system software provides a centralized interface for administrators or system administrators to manage and monitor various aspects of the system. The admin dashboard allows administrators to view and manage support tickets. They can assign tickets to specific agents, track ticket status, prioritize tickets, and escalate them if needed. Administrators can also close tickets and archive them once they are resolved.
Tickets
Tickets are individual records or entries that represent Employee inquiries, issues, or requests for support. They serve as a means of tracking and managing Employee interactions throughout the support process. /p>
IT Admin Tickets
IT admin tickets are specific types of tickets that are typically handled by IT administrators or technical support teams within an organization. These tickets involve IT-related issues, requests, or incidents that require the expertise of IT professionals to resolve.
New Joinee Admin
A "New Joinee Admin" refers to a newly hired administrator who is responsible for managing and overseeing the system. This individual would typically be responsible for performing administrative tasks and ensuring the smooth functioning of the support ticket system.
Exit from Admin
Exiting from the admin role in a support ticket system software typically involves either logging out of the software or switching to a different user account with a different role.
Workflow Automation
Workflow Automation refers to the design, execution, and automation of processes based on workflow rules where human tasks, data or files are routed between people or systems based on pre-defined business rules.
The application mainly includes three types of Tickets
1. IT Ticket
2. Employee new joiner process Ticket
3. Employee Exit Ticket Process
Nucleosus Tech Support Ticket System Software
According to Ticket type there is a different flow
General:-
1.Create ticket
2.Assign automatically ticket to GL (Group Lead)
3.After approval of GL assign ticket automatically to ITM (IT Manager)
4.IT Manager with decide the support engineer and assign ticket to engineer
5.In this whole process we calculated each person action time with his activity and calculated the process time of each resource.
New Joiner Ticket:-
1 Its the employee joining process automation ticket.
2 Hr. create a ticket and ticket assign automatic to related project Lead.
3 Project Lead suggests required software’s and approve the ticket.
4 It Manager assign that ticket to ITE and ITE work on that ticket and update the status. Similarly, Admin department process employee documents and verifications.
3Employee Exit ticket:-
It is similar like a joining process only vice versa actions perform on Ticket for employee exit process.