Support Ticket System Software

Support Ticket System Software To automate workflow team leader, group leader, IT Manager, and Support Engineer. The objective of developing a ticket automation system is mainly to find out the perfect downtime of each resource by department wise and category wise issue and calculate the performance of IT support engineers. So, we develop the system with the latest Microsoft technology dot net core.

Creating Your Path From Vision To Implementation

Admin Dashboard

Admin Dashboard

An admin dashboard in a support ticket system software provides a centralized interface for administrators or system administrators to manage and monitor various aspects of the system. The admin dashboard allows administrators to view and manage support tickets. 

New Joinee Admin

New Joinee Admin

A “New Joinee Admin” refers to a newly hired administrator who is responsible for managing and overseeing the system. This individual would typically be responsible for performing administrative tasks and ensuring the smooth functioning of the support ticket system.

IT Admin Tickets

Tickets

Tickets are individual records or entries that represent Employee inquiries, issues, or requests for support. They serve as a means of tracking and managing Employee interactions throughout the support process.

Exit From Admin

Exit from Admin

Exiting from the admin role in a support ticket system software typically involves either logging out of the software or switching to a different user account with a different role.

IT Admin Tickets

IT Admin Tickets

IT admin tickets are specific types of tickets that are typically handled by IT administrators or technical support teams within an organization.

Workflow Automation

Workflow Automation

Workflow Automation refers to the design, execution and automation of processes based on workflow rules where human tasks, data or files are routed.

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ticket-system

The application mainly includes three types of Tickets
IT Ticket, Employee new joiner process Ticket, Employee Exit Ticket Process

Nucleosus Tech Support Ticket System Software According to Ticket type there is a different flow
General:-
Create ticket, Assign automatic ticket to GL (Group Lead), After approval of GL assign ticket automatically to ITM (IT Manager), IT Manager will decide the support engineer and assign ticket to engineer. In this whole process we calculated each person’s action time with his activity and calculated the process time of each resource.

New Joiner Ticket:-

  • It’s the employee joining process automation ticket. 
  • Hr. create a ticket and ticket assign automatic to related project Lead. 
  • Project Lead suggests required software and approves the ticket. 
  • It Manager assigned that ticket to ITE and ITE worked on that ticket and updated the status.
  • Similarly, the Admin department processes employee documents and verifications.

 

Employee Exit ticket:- It is similar to a joining process only vice versa actions performed on Ticket for employee exit process.

Other Features

User

  • Create User
  • Manage User
  • Edit User
  • Delete User

Permission

  • Create Permission
  • Manage Permission
  • Edit Permission
  • Delete Permission

Masters

  • Designations
  • Role Permissions
  • Departments
  • Category

Report

  • Report Category wise
  • Report Month
  • Report Particular Engineer
  • New Joinee Report
  • Exit Report
  • Show Stopper Report
  • Department wise Report
  • Analysis By IT Department
FAQs

Questions Asked For Support Ticket System Software

Do you still have any questions, let us know. We would be happy to assist.

A support ticket system software is a Software that organizations use to manage and track Employee inquiries, issues, and requests for support. It provides a centralized platform for handling customer support interactions, streamlining communication, and ensuring efficient ticket resolution.

A support ticket system software offers several benefits and is crucial for organizations that provide Employee support.provides a centralized platform to manage  Employee joining,and requests.