An admin dashboard in a support ticket system software provides a centralized interface for administrators or system administrators to manage and monitor various aspects of the system. The admin dashboard allows administrators to view and manage support tickets.
A “New Joinee Admin” refers to a newly hired administrator who is responsible for managing and overseeing the system. This individual would typically be responsible for performing administrative tasks and ensuring the smooth functioning of the support ticket system.
Tickets are individual records or entries that represent Employee inquiries, issues, or requests for support. They serve as a means of tracking and managing Employee interactions throughout the support process.
Exiting from the admin role in a support ticket system software typically involves either logging out of the software or switching to a different user account with a different role.
The application mainly includes three types of Tickets
IT Ticket, Employee new joiner process Ticket, Employee Exit Ticket Process
Nucleosus Tech Support Ticket System Software According to Ticket type there is a different flow
General:-
Create ticket, Assign automatic ticket to GL (Group Lead), After approval of GL assign ticket automatically to ITM (IT Manager), IT Manager will decide the support engineer and assign ticket to engineer. In this whole process we calculated each person’s action time with his activity and calculated the process time of each resource.
New Joiner Ticket:-
Employee Exit ticket:- It is similar to a joining process only vice versa actions performed on Ticket for employee exit process.
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A support ticket system software is a Software that organizations use to manage and track Employee inquiries, issues, and requests for support. It provides a centralized platform for handling customer support interactions, streamlining communication, and ensuring efficient ticket resolution.
A support ticket system software offers several benefits and is crucial for organizations that provide Employee support.provides a centralized platform to manage Employee joining,and requests.
