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Support Ticket System Software
Creating Your Path From Vision To Implementation
Admin Dashboard
An admin dashboard in a support ticket system software provides a centralized interface for administrators or system administrators to manage and monitor various aspects of the system. The admin dashboard allows administrators to view and manage support tickets.
New Joinee Admin
A “New Joinee Admin” refers to a newly hired administrator who is responsible for managing and overseeing the system. This individual would typically be responsible for performing administrative tasks and ensuring the smooth functioning of the support ticket system.
Tickets
Tickets are individual records or entries that represent Employee inquiries, issues, or requests for support. They serve as a means of tracking and managing Employee interactions throughout the support process.
Exit from Admin
Exiting from the admin role in a support ticket system software typically involves either logging out of the software or switching to a different user account with a different role.
IT Admin Tickets
IT admin tickets are specific types of tickets that are typically handled by IT administrators or technical support teams within an organization.
Workflow Automation
Workflow Automation refers to the design, execution and automation of processes based on workflow rules where human tasks, data or files are routed.
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The application mainly includes three types of Tickets
IT Ticket, Employee new joiner process Ticket, Employee Exit Ticket Process
Nucleosus Tech Support Ticket System Software According to Ticket type there is a different flow
General:-
Create ticket, Assign automatic ticket to GL (Group Lead), After approval of GL assign ticket automatically to ITM (IT Manager), IT Manager will decide the support engineer and assign ticket to engineer. In this whole process we calculated each person’s action time with his activity and calculated the process time of each resource.
New Joiner Ticket:-
- It’s the employee joining process automation ticket.
- Hr. create a ticket and ticket assign automatic to related project Lead.
- Project Lead suggests required software and approves the ticket.
- It Manager assigned that ticket to ITE and ITE worked on that ticket and updated the status.
- Similarly, the Admin department processes employee documents and verifications.
Employee Exit ticket:- It is similar to a joining process only vice versa actions performed on Ticket for employee exit process.
Other Features
User
- Create User
- Manage User
- Edit User
- Delete User
Permission
- Create Permission
- Manage Permission
- Edit Permission
- Delete Permission
Masters
- Designations
- Role Permissions
- Departments
- Category
Report
- Report Category wise
- Report Month
- Report Particular Engineer
- New Joinee Report
- Exit Report
- Show Stopper Report
- Department wise Report
- Analysis By IT Department
FAQs
Questions Asked For Support Ticket System Software
Do you still have any questions, let us know. We would be happy to assist.
A support ticket system software is a Software that organizations use to manage and track Employee inquiries, issues, and requests for support. It provides a centralized platform for handling customer support interactions, streamlining communication, and ensuring efficient ticket resolution.
A support ticket system software offers several benefits and is crucial for organizations that provide Employee support.provides a centralized platform to manage Employee joining,and requests.
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